Shipping
We ship from fulfillment centers in the United States, Canada, and Europe. Whenever possible, your order will ship from the location closest to you for faster delivery.
Estimated delivery times:
• USA, Canada, UK & Europe: 8–12 business days
• Other countries: Shipping times may vary based on location
You’ll receive a tracking link via email as soon as your order ships.
Returns & Exchanges
We want you to feel great about every Watermello piece. Each item is made specially for you, and we proudly stand behind the quality of every order.
We offer a 30-day return or exchange window for any item that arrives damaged, defective, or incorrect. Your satisfaction truly matters to us.
If something goes wrong
If your order isn’t quite right — whether it arrived damaged, misprinted, or different from what you selected — we’ll fix it immediately with a replacement or a refund.
Just email hello@watermello.com with your order number and a photo of the issue, and we’ll take care of everything.
A quick note on Sizing
Because every item is printed on demand in the exact size and design you choose, we encourage you to double-check our size guide before placing your order. This helps ensure the best fit and avoids unnecessary waste.
Not sure about your size?
Message us anytime — we’re always here to help you pick the right fit before you buy.
Our Promise
You should receive exactly what you ordered and feel good wearing it.
If we ever miss the mark, we’ll make it right — no stress.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, a refund will be issued to your original payment method within 10 business days.
Please allow time for your bank or credit card provider to process the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at hello@watermello.com.
